Return Policy

At Mootiful Treasures, your happiness means everything to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

How to Return

To start a return, please contact us at sales@mootifultreasures.co.uk with your order number and reason for return. We'll guide you through the process.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 working days.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with a photo of the damage and we'll make it right.

Non-Returnable Items

Personalised or custom-made items cannot be returned unless they are faulty.

Thank you for shopping with Mootiful Treasures 🐮💕